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MAIL FOR MORE INFO sales@extreme-carstyling.co.uk

 

Customer service

 

Prices

 

All prices on our site are including 21% VAT taxes and statutory fees.

           

Payment

 

To make shopping at extreme-carstyling.nl a comfortable experience we offer the option to pay fast and safe through iDEAL, Mistercash, PayPal/Creditcard, Sofort banking, bank transfer or cash on delivery.

 

iDEAL is a payment method which allows you to pay fast and safe using the trusted online banking system of your own bank. You do not need to register, download files or create an account to use iDEAL.

 

Cash on delivery: If you choose for cash on delivery, you pay in cash at the time of delivery. You pay the purchase amount increased with the cash on delivery fee of € 15,- to the driver of the delivery service when you receive your order.

 

Mistercash: is an online payment system developed by the collective of banks in Belgium and is the most accepted online method of payment in Belgium. We also offer this payment method in our store. All our customers from Belgium that use internet banking can use Mistercash. They can pay their orders directly in a trusted environment. Furthermore, Mistercash is a guaranteed payment for a merchant.

Bank transfer: If you choose to pay with bank transfer then you can make a manual payment through internet banking or a transfer form with the payment information that is provided in an “payment information” e-mail. For a bank transfer from abroad you use our IBAN number and BIC code. You can find this information in the e-mail that is sent after the order is completed. Please always include your order number with your transfer, otherwise we are not able to link your payment to your order and the processing of your order takes more time. This method payment generally takes between 2 - 3 business days to process. We will ship your order once your payment has been received. We have to receive your payment within 7 business days otherwise your order will be canceled.

 

Sofort Banking: Making a payment through sofort banking is quick and easy. You make a payment through a secure payment form. Then you confirm your payment with a unique code (TAN). Because this payment status is shown real-time we can directly see whether a payment has been made or not. Your order will therefore, if in stock, be shipped the same day.

 

PayPal (including Creditcard): You can place orders on our website and directly pay them with PayPal. You will not be charged any extra fees. The ordered products will be, if in stock, almost shipped immediately after the payment is accepted. You only need a personal PayPal Account (your personal access to the PayPal payment system). If you are using PayPal for the first time, you need to register a PayPal account which can take a few minutes. Once you have completed your registration you can pay in a quick and safe way the next time you visit our webshop.

 

PayPal is an international online payment system that is available for everyone that has an e-mail address. You can make safe online payments with your creditcard or your bank account.

 

Is PayPal safe?

 

Yes, PayPal uses SSL-technology to send your information encrypted and safe over the internet. The receiver (in this case, Extreme Carstyling) does not have access to private financial information such as your creditcard information or bank account number. Only PayPal and the creditcard company have access to this information and this is saved in a secure manner. This way, you do not have to worry when you make payments to people or companies you are not familiar with.


Do you have to pay to create a PayPal account?

 

No, there is nothing that holds you back to send money through your Personal PayPal Account. You will however be charged a small percentage if you open a Premier or a Business Account. You can read more about the options on the PayPal site (click HERE). These advanced accounts however are not required to make a payment at Extreme Carstyling. A standard Personal Account with PayPal does the trick!

 

 

 

How can you make a payment with your PayPal account?


You can make a PayPal payment two possible ways:

 

1. Making a PayPal payment with your CREDITCARD

Making a payment with your creditcard has the big upside that the speed your payment is processed is faster; your payment will be processed immediately. Extreme Carstyling, in turn, will be able to ship your order a lot faster which means you will receive it much sooner. If you want to make a payment with your creditcard then select PayPal as your payment method.

 

2. Making a PayPal payment with your BANK ACCOUNT

It is also possible to make a payment with your bank account, even if you do not have a creditcard. If you wish to make a payment with your bank account then you need to create a virtual bank account on PayPal to which you can make transfers to from your own giro account or bank account. You request your bank to make a payment to your new PayPal account. This generally takes between 3 - 4 business days to process. When the payment to your PayPal account is processed you can place your order and make a payment. If you choose to open a PayPal account in order to place an order and pay it online then you can place your order in 3 - 4 business days by selecting PayPal as method of payment.

 

Shipping fees

 

We charge shipping fees for each online order outside the Netherlands.

 

Stock / Delivery times

 

We generally deliver from our own stock or directly from the importer/manufacturer. The average delivery time of our own products is between 2 - 6 business days. We also send you an e-mail after you place your order with the exact delivery time. If you want to know the exact delivery time upfront, please send us an e-mail and specify the product.

 

Delivery

 

All our orders are delivered through PostNL, DHL or DPD. We unfortunately do not have any influence on the exact time of delivery. We send you an e-mail once your order has shipped. In most cases your order is delivered the next business day.

 

Warranty

 

In the rare case that a product fails within the warranty period, please contact Extrem Carstyling. We will send you, depending on the product, instructions to send it back. Make sure that you package it well.

 


Return

 

You can return a product without any explanation within 14 days after the delivery date to Extreme Carstyling and have the purchase amount and possibly shipping fees refunded as long as you comply to the terms and conditions stated below. The costs of returning a product are not eligible for refund.

 

Conditions:

-       The product has to be returned undamaged, in original condition, with all parts and, where reasonably possible, in the original packaging.

-       The product has only been used to determine its usability.

-       It is important that the product is still in sellable condition.

 

To refund the purchase price it is important that you mention your name, address and bank information. We will refund the purchase price as soon as soon as possible and within 30 days of receiving your return to your bank account.

 

Return form

 

Customer service

 

Our customer service is available on business days from 9.30 am to 6 pm through telephone (+31228760008) or e-mail (info@extreme-carstyling.nl)

 

Complaints

 

If you have a complaint and our customer service is not able to provide a satisfactory solution, you can send us an e-mail. You will receive confirmation and we will contact you to solve your problem. Extreme Carstyling is a member of the Stichting Webshop Keurmerk (the most prominent Dutch quality label organization for webshops). If you are not satisfied with the provided solution, then you can choose to contact the independent dispute committee of Stichting Webshop Keurmerk to make a judgment. You can find the contact information of the dispute committee here.